- Why do I need to hire a professional to have my
windows cleaned?
Regular professional cleaning prevents your windows from
becoming etched or pitted over time. Professionals clean
without leaving streaks or residue behind and have a trained
eye for faulty windows. Hiring a professional also results
in a time savings for you. We have all the right equipment
to accomplish the job at a much faster pace with amazing
quality.
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- Why is professional window cleaning service better
than so called "maid" service?
Many maids use Windex and a paper towel which does
not clean your windows, it rubs the dirt around creating
static charge which attracts the dirt but worst of all it
can scratch the glass. We use professional tools that have
been in the window cleaning industry since 1936. Our
products are biodegradable and leave a pleasant sparkle.
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- How often should I have my windows cleaned?
We are pleased to offer a flexible cleaning schedule to
meet your individual needs. For an exterior cleaning our
recommendation is two times per year. We recommend at least
once a year for an interior cleaning unless you smoke in
your home, have small children, or pets. In this case, we
can work with you to maintain highly exposed windows on a
regular basis.
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- What does your window cleaning cost?
Our fees are by the window, not per hour. Depending on
the type of windows you have and the landscaping surrounding
your home, our prices vary house to house, window to window.
Please call at (408) 288-5532 to get a phone quote or free
in person estimate.
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- Why should I have both the interior and exterior
cleaned at the same time?
We strongly recommend doing both the interior and
exterior at the same time to see the full effect of a
perfectly cleaned window. A smear or smudge on the interior
not cleaned by a professional could leave you dissatisfied
with your service. You will be amazed at the difference it
makes!
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- Do you bring your own equipment and supplies?
Yes, including ladders, we provide all necessary
equipment and supplies.
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- What if it rains after my windows are cleaned?
Should the rain ruin your newly cleaned windows, please
be assured that you are protected by our rain guarantee.
Just give us a call within 20 days from the date of service
and we will gladly make any necessary touch-ups.
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- My carpet is lightly colored and I am concerned about
staining. What if dirt or mud is tracked into my house?
For your protection, our technicians wear plastic
covers over their shoes when indoors or will remove their
shoes completely.
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- What is your cancellation policy?
Please cancel appointments at least 24 hours in advance.
We ask that cancellations are not made over e-mail,
as e-mail may be sent to the wrong address.
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- Do I need to prepare the space before window
washing?
The owner is responsible to remove any objects in the
way of the window.
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- How long does it take to clean the windows?
Cleaning windows takes anywhere between 1 hour and 6
hours dependably on the size of the house and cleaning
option. Small houses up to 2000 sq ft may take up to 3
hours. Two story and large homes of 4000 sq ft and up may
take 4 hours and up.
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- What happens if I'm not satisfied with the
service?
If the customer is not completely satisfied with the
service we will work hard until we meet a reasonable
standard of the customer.
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- Do I need to be home while you are cleaning my
windows?
You are only required to be home when we are cleaning
your interior windows. For your convenience, we leave the
decision up to you if you would like to be present for an
exterior cleaning. We will gladly clean your exterior
windows and simply leave an invoice in your mailbox for
payment if you choose not to be there.
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- My windows are tinted. Will cleaning damage my expensive tint?
No. We recommend following your manufacturer’s
instructions for a drying period after having your windows
tinted. We do not use any products containing ammonia and
therefore your window cleaning will not affect the
tinting.
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- What sort of products or chemicals are used?
We use industry standard products which are safe, non
toxic & biodegradable.
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- What are foggy windows?
A fogged window is the result of a broken seal. Broken
seals can happen in a number of ways such as foundation
settlement or extreme changes in weather. Upon an initial
cleaning, you can expect that we will be checking for any
"foggy windows" and also faulty seals. Should we
find one, these are protected under some warranties and a
prompt repair could save you costly window replacements in
the future.
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- How can I get a list of references?
Call and we will give you a list of references for
you neighborhood. Lists can be generated by zip code.
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- What happens with returned checks?
We charge a $25.00 added fee for returned checks.
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- When is payment due?
Payment is due upon completion unless other terms are
agreed upon.
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- What payment methods are accepted?
Cash, Checks made payable to "J.R.'S WINDOWCLEANING."
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- Can you remove paint from windows?
Paint, stucco, silicone, stickers and other
construction and remodeling debris can be removed from
windows. Removal of such debris is not covered under the
"Basic Window Cleaning Service." There is an
additional charge that will be itemized on your bill called
"Construction Clean Up" for these services.
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- What if I only want the exterior of my windows
cleaned?
Some of our customers only have us clean the
exterior windows. If you prefer to have us clean only
the exterior we will gladly do so.
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